Frontline Experience Specialist

Job not on LinkedIn

🔥 14 hours ago

🐊 Florida, Michigan – Remote

🐊 Florida – Remote 🚗 Michigan – Remote

💵 $67.4k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Partner with field leaders to implement culture and engagement practices in branch/frontline environments • Adapt enterprise tools and communications for non-desk populations, including job aids, leader routines, and activation playbooks • Support branch managers through coaching, practical resources, and light-touch enablement • Strengthen local activation of recognition and culture mechanisms across locations • Identify frontline adoption friction points and coordinate fixes with Culture Systems and program owners • Capture and share frontline best practices and success stories • Collaborate with Transformation & Enablement on pilots and change initiatives affecting frontline teams • Track participation and adoption signals in frontline segments and recommend improvements • Work remotely from a home office for day-to-day operations • Travel within the 14-state footprint for initial training and onboarding, then to Dearborn, MI or Tampa, FL a few times a year

🎯 Requirements

• Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required (or equivalent experience) • 5 years of experience in frontline enablement, field operations support, employee experience, retail/branch operations, or related work required • Experience partnering directly with distributed leaders and non-desk populations strongly preferred • Strong facilitation and coaching skills with a practical, operations-oriented approach • Ability to simplify and adapt tools for frontline settings without losing intent or standards • High relationship orientation and credibility with field leaders • Ability to identify adoption barriers and coordinate improvements across stakeholders • Regular and reliable attendance is essential • Must consent to a background and drug screen if offered employment

🏖️ Benefits

• Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays and 1 volunteer day for full-time employees • Paid leave programs, including parental, bereavement, jury duty, and military leave • Tuition assistance • Professional certification support with 100% reimbursement for eligible programs • Opportunities for career development and advancement • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Remote work from a home office for day-to-day operations

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