Insurance Retention Team

Job not on LinkedIn

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Improve insurance retention results • Perform insurance sales or underwriting processing functions focused on maintaining insurance business relationships with members • Mediate insureds' cancellation requests and inquiries via telephone and/or internet throughout the ACE markets • Identify, recommend, and offer solutions to avoid insurance policy cancellation • Ensure documentation is accurate and complete using accepted underwriting criteria, procedures, and quality standards • Achieve business goals for saved policies and saved policy ratio • Maintain current knowledge of insurance products, features, benefits, and policies • Identify cross-sell opportunities based on members' product needs and service requests • Enhance member relationships by diversifying use of products and services • Provide sales leads to insurance, travel, and other departments as appropriate • Collaborate with internal departments and external sources on escalated matters and follow-up • Handle inbound Auto and Home insurance calls involving member change requests, billing inquiries, policy reviews, and other insurance inquiries • Multi-task and quickly provide solutions to obstacles and conflicts during retention interactions • Refer matters to the manager for resolution when necessary

🎯 Requirements

• Equivalent combination of education and experience; bachelor's degree preferred • 1-3 years Insurance sales preferred • Professional communication skills, both written and oral • Demonstrated ability to prioritize tasks and assignments • Proficiency in Microsoft Office software, including Outlook, Word and Excel • Property and Casualty Insurance License, valid in selling state, issued by state required • Occasional travel to off-site business meetings or conferences (5%)

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)