Retail Service Specialist

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🔥 2 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Greet members by phone and in person and determine the nature of service required • Provide requested services or direct members to the appropriate area • Provide notary and/or DMV license transactions and services where applicable • Resolve problems and assist with administrative functions in the absence of a manager • Provide high level of customer service according to Club's Quality Assurance Standards • Provide registration services in states offering DMV license services • Maintain current knowledge of DMV regulations and complete transactions according to State DMV and Club procedures • Prepare TripTiks®, provide maps, tour books and other travel-related materials • Assist members with hotel and/or car reservations • Promote and sell AAA memberships • Process membership and insurance payments and offer automatic renewal • Upgrade basic memberships to higher-value memberships • Issue passport photos and IDPs • Process Travel Money transactions and sell merchandise and attraction tickets • Balance and reconcile cash drawer; prepare daily deposits • Assist with daily, weekly and monthly reports • Perform notary services in accordance with the National Notary Association and Club procedures • Identify cross-sell opportunities based on members’ product needs and service • Mentor and train junior employees • Assist with timekeeping and scheduling branch employees • Travel occasionally to off-site business meetings or conferences (5%)

🎯 Requirements

• High School GED Required • Solid computer literacy and data input skills • Ability to effectively coach and mentor others • Ability to work quickly and handle multiple tasks or assignments on a daily basis • As required, obtains and maintains valid notary license • Notary Public - National Notary Association within 1 Year Preferred

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)

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