Roadside Assistance Territory Manager

Job not on LinkedIn

🔥 12 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $52.7k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Grow and manage contractor relationships to ensure delivery of Roadside Assistance meets or exceeds Quality Standards • Gather information and documentation to assist management in determining eligibility for Roadside Assistance participation • Handle or assist in onboarding successful Roadside Assistance candidates • Protect the AAA brand by managing logo use and ensuring compliance throughout relationships • Provide facilities guidance to improve efficiencies and reduce costs • Promote and support Roadside Assistance, AAR, and Battery programs • Conduct training sessions on procedures and program standards • Promote and support AAA equipment programs among assigned facilities • Investigate and resolve member complaints with the Member Relations Department • Inspect vehicles, facilities, and equipment as needed to resolve member issues • Recruit Roadside Assistance facilities to adequately service assigned territory • Respond to prospective facility inquiries and conduct equipment evaluations • Analyze performance gaps and service issues and report findings to management • Investigate and resolve billing disputes with contract facilities • Manage projects with minimal supervision and help develop new or enhanced programs • Attend towing association meetings and trade shows • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree; equivalent experience may be considered in lieu of degree • 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers • Experience in complaint handling and arbitration techniques • Valid driver’s license and good driving record • Candidate must reside within a commutable distance from the assigned territory • Ability to travel frequently throughout the assigned territory in central Connecticut

🏖️ Benefits

• Paid Time Off accrual beginning day one • 8 Paid Holidays • 401(k) plan with a company match of up to 7% • Medical, Dental and Vision Insurance • Free Life Insurance • Flexible Spending Accounts for Dependent Care, Health Care and Medical Care • Employee Assistance and Wellness Programs • Tuition reimbursement • Free AAA Premier Level Membership and Discounts • Up to 2 weeks Paid parental leave • 2+ weeks of PTO within your first year • Paid company holidays • Company provided volunteer opportunities + 1 volunteer day per year • Continual learning reimbursement up to $5,250 per year