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Senior Manager, Program Management

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🔥 17 hours ago

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Lead a team responsible for delivering multiple sophisticated, high-impact programs aligned with organizational priorities • Provide strategic direction and oversight to program and project managers • Develop and maintain comprehensive program plans covering scope, timelines, and resource allocation • Execute multiple high-complexity programs and lead interdependencies and integration across programs • Optimize resource allocation and resolve resource conflicts across programs • Build relationships with key partners and facilitate engagement throughout the program lifecycle • Interact regularly with senior management and executives across divisions and functional areas • Establish, supervise, and adjust KPIs to measure program success and drive performance improvements • Ensure change management capabilities and effective communication and implementation of program changes • Implement quality assurance processes and conduct quality reviews and audits • Capture and share lessons learned and standard methodologies; establish a knowledge repository • Address and resolve program conflicts • Deliver program reports to senior management covering performance, risks, and opportunities • Drive strategic innovation, process improvement, and continuous improvement • Develop and mentor program managers and senior program managers • Manage external vendor and strategic partner relationships, negotiate high-level contracts, and manage vendor performance • Align program objectives and initiatives with organizational strategy • Identify and manage risks and interdependencies; develop mitigation strategies and conduct risk assessments • Manage program budgets and financial forecasts and supervise financial performance • Contribute to program management procedures and standards • Provide strategic guidance to senior leadership on program management processes and methodologies • Partner with managers in change management and the COE and Portfolio Management office on standard processes, methodologies, procedures, requirements, and reporting standards

🎯 Requirements

• Bachelor's degree in related area or an equivalent combination of education and experience • PMP/PMI certification or equivalent experience as a program manager for 7+ years • 10+ years of project/program management principles and methodologies obtained by managing large-scale, sophisticated projects/programs • 10+ years of Program/Project delivery experience • 3+ years of leading teams, enterprise-wide programs, or large cross-functional programs • Advanced understanding of PMP-aligned program management methodologies • Proficiency with program management tools such as Microsoft Project, Smart-sheets, Asana, and Monday • Strong organizational and time management skills • Excellent communication and social skills • Ability to prioritize tasks and lead multiple large-scale programs simultaneously • Ability to work effectively in a team environment and lead by example • Strong attention to detail and accuracy • Ability to adapt to changing program requirements and priorities • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint • Strong problem-solving and decision-making abilities • Leadership and mentoring skills • Ability to influence and negotiate with executive stakeholders • Strong analytical and critical thinking skills • In-depth knowledge of industry-specific regulations and standards • Must have authorization to work indefinitely in the United States • CSAA does not provide visa sponsorship; applicants must not require immigration support now or in the future • Travel as needed for the role • MBA, 5+ years of professional consulting experience, budgeting and financial management expertise, quality management systems familiarity, risk management experience, and data analysis/reporting proficiency are listed as factors that would make the employer excited about a candidate

🏖️ Benefits

• Annual bonus eligibility, with an opportunity for a company-wide annual discretionary bonus of up to 20% of eligible pay • 401(k) with a company match • Career growth, leadership and mentoring support • Remote-first Flexible Workplace, primarily working from home with flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations

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