Senior Supervisor, Commercial Casualty Claims

Job not on LinkedIn

🔥 18 hours ago

🏈 Alabama, Arizona, +40 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $99.9k - $133.3k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Supervise complex first- and third-party auto and commercial injury claims, including litigated claims • Supervise claims across multiple states virtually • Evaluate coverage questions and provide approval decisions • Provide guidance and settlement authority on cases exceeding representatives’ authority • Potentially manage the First Notice of Loss injury queue • Act as claims liaison in partner states and maintain relationships with partner clubs, commercial customers, and brokers • Oversee claim investigation, evaluation, negotiation, and conclusion • Direct, supervise, and evaluate claims workflow • Monitor staff goals, targets, file quality, customer service reports, surveys, and feedback • Provide technical expertise and review files with adjusters • Manage phone queues and participate in committee review processes • Communicate and enforce policies, procedures, safety rules, and Department of Insurance regulations • Oversee daily business-unit operations and multiple shifts • Recommend operational improvements and ensure adequate staffing • Collaborate with other departments on projects • Produce Quality Assurance Reports • Assist with recruiting, interviewing, and hiring decisions • Share responsibility for budget planning and business-unit results • Manage catastrophe response across multiple states • Act as subject matter expert for claim issues and legislative and DMV regulatory reviews • Conduct trend and competitive analysis to identify process improvements • Analyze training needs, coordinate employee training, and promote staff development • Coach, mentor, evaluate, and conduct performance appraisals • Recommend salary actions, promotions, and terminations • Administer counseling, disciplinary procedures, and corrective actions with management and Human Resources • Create a collaborative, inclusive, and psychologically safe environment • Translate enterprise strategy and priorities for team members • Travel as needed for enterprise, divisional, team, and other in-person meetings

🎯 Requirements

• 3+ years of casualty or bodily injury supervisory experience within a claims environment • Technical experience handling claims relevant to supervised adjuster roles • High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry • Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment • Experience handling Commercial Auto, Rideshare, and/or TNC claims is advantageous • Bachelor's degree in a related area or an equivalent combination of education and experience • Associate in Claims (AIC), CPCU and/or ICAR designations are advantageous • Remote anywhere in the United States except Hawaii and Alaska • Must have authorization to work indefinitely in the US • Mobilitas does not provide visa sponsorship

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development opportunities • Flexible Workplace with remote-first culture and Home-Flex roles • Flexibility to work from various locations including Mobilitas offices • Employee recognition and rewards programs • Training, mentoring, and professional development support • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities