Director of Implementation and Integration

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Abax Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Abax Health on 2022-08

Healthcare • SaaS • B2B

Abax Health is a healthcare technology and services company focused on improving the front end of the revenue cycle for health systems. It combines AI-powered software (AbaxOne) with full-service patient access outsourcing (Abax360), referral data mining and automated/human-enabled patient engagement (AbaxInsight), and patient access support services to reduce unscheduled referrals, streamline scheduling, financial clearance, and contact center operations. Abax Health aims to recover lost revenue, reduce denials, improve patient experience, and ease staff burnout by integrating scheduling, contact center, and financial clearance workflows and providing managed staffing and analytics.

📋 Description

• Lead healthcare technology implementations from handoff and technical discovery through configuration, data validation, go-live, and post-launch stabilization • Develop and maintain implementation plans, milestones, dependencies, risks, decision points, and escalation paths • Serve as the primary technical and implementation contact for client stakeholders • Translate contractual and operational requirements into clear technical deliverables • Facilitate data-discovery sessions and coordinate cross-functional work across clients, Operations, Product, Engineering, Data, Security, and other internal teams • Own end-to-end acquisition, mapping, transformation, validation, loading, reconciliation, and discrepancy resolution for client data • Build, configure, maintain, and troubleshoot data-ingestion workflows • Create mapping specifications, optimize SQL, and design error handling, logging, retry, replay, monitoring, tenant separation, and production-support processes • Partner with Data Architecture and Engineering on reusable standards, scalability, and production reliability • Lead transfer of ingestion knowledge, documentation, and production ownership from offshore resources to the U.S.-based team • Document feeds, pipelines, rules, schedules, credentials, support procedures, runbooks, troubleshooting guides, and cross-training materials • Simplify, standardize, and continuously improve implementation and ingestion workflows • Identify and automate manual, repetitive, or error-prone work, including responsible use of AI with human review and compliance controls • Handle PHI and confidential data in accordance with HIPAA, SOC 2, client requirements, and Abax policies • Ensure auditability, traceability, least-privilege controls, and proper security practices • Escalate suspected data or security issues immediately • Operate as a hands-on leader across client meetings, data analysis, pipeline troubleshooting, and cross-functional coordination

🎯 Requirements

• Bachelor’s degree in a relevant field or equivalent experience • 8+ years in healthcare technology, SaaS implementation, data integration, or related technical delivery, including complex cross-functional client implementations • Hands-on experience with healthcare data mapping, transformation, validation, reconciliation, SQL, ETL/ELT, and file-based or API integrations • Experience with EHR/EMR, laboratory, payer, referral, scheduling, revenue-cycle, or comparable healthcare systems • Ability to translate business requirements into technical deliverables and communicate effectively with technical and non-technical stakeholders • Strong project-management, stakeholder-management, and problem-solving skills in client-facing environments • Experience handling PHI in HIPAA-regulated environments • Experience with Azure Data Factory, Azure SQL, Storage, Functions, or related Azure technologies • Experience with Epic, Cerner, other major EHR platforms, HL7, FHIR, healthcare APIs, SFTP, or related interoperability standards • Experience designing production pipelines with logging, alerting, retry/replay, reconciliation, and multi-tenant SaaS reliability practices • Lean Six Sigma, PMP, Agile, or similar certification • Experience with organizational change, knowledge transfer, or automation of implementation and data-quality workflows • Reliable high-speed internet • Private, quiet, and focused workspace that protects patient confidentiality • Clear, professional communication with colleagues in every interaction

🏖️ Benefits

• Employer sponsored Medical, Dental & Vision • HSA Employer Contributions • Employer Paid Life Insurance • Short-term and Long-term Disability Insurance Plans • AD&D Insurance Plans • Flexible Time Off Plan • Paid Holidays • Employee Referral Bonus