Director, Professional Services PMO

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $155k - $172.9k / year

⏰ Full Time

🔴 Lead

👔 Director

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Blue Yonder

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential

📋 Description

• Lead the strategic and operational execution of the Professional Services function within an assigned region • Drive adoption of global Professional Services standards, methodologies, tools, and governance practices • Conduct project quality reviews covering plans, milestones, financial forecasts, risks, issues, and customer commitments • Partner with Project Managers and Delivery Leaders to improve planning rigor, execution discipline, and delivery consistency • Identify delivery trends and recurring issues and implement corrective actions and continuous improvement initiatives • Support regional Sales and Delivery leadership through structured deal reviews before contract signature • Assess project scope, implementation approach, staffing feasibility, delivery risk, and commercial considerations • Ensure Statements of Work are deliverable and aligned with delivery capabilities and global standards • Lead regional project audit readiness and governance reviews • Partner with Finance and Revenue Recognition teams on audit requests and corrective actions • Drive adoption of global PS templates, tools, and methodologies • Improve processes, project management tools, and delivery capabilities • Lead regional portfolio governance and operating cadences • Provide visibility into delivery performance, project health, forecasts, and emerging risks • Support executive business reviews with dashboards and operational insights • Improve forecasting accuracy, delivery predictability, and portfolio performance • Serve as regional point of contact for delivery governance, project quality, operational reporting, and continuous improvement • Partner with Delivery Leadership, Sales, Finance, Customer Success, Professional Services, Product, and other cross-functional teams

🎯 Requirements

• Minimum 8–12+ years of experience in Professional Services, Consulting Operations, or Delivery Operations within a global SaaS environment • Demonstrated experience improving delivery governance, portfolio management, project quality, and operational execution across large, complex services organizations • Experience partnering with regional delivery leadership to improve execution, delivery consistency, and customer outcomes • Experience supporting structured deal reviews, project governance, audit readiness, and executive reporting • Experience leading organizational change and driving adoption of standardized delivery methodologies and governance practices • Strong experience with PSA platforms such as Upland, Certinia, or similar and CRM systems; Salesforce preferred • Working knowledge of project and portfolio management tools such as Jira, Smartsheet, Microsoft Project, or similar • Practical experience leveraging AI and automation for operational efficiency, reporting, project management, and delivery insights • Advanced Excel and Business Intelligence skills, including Power BI, Tableau, Looker, or similar • Understanding of services financial management and revenue recognition principles • Strong analytical and business acumen • Excellent executive communication and stakeholder management skills • Comfortable operating in a fast-paced environment with a continuous improvement mindset and focus on scalable, repeatable processes • Ability to build partnerships across Delivery, Sales, Finance, Customer Success, Product, and other cross-functional teams • Bachelor's degree in Business, Operations, Finance, or a related field required • MBA preferred

🏖️ Benefits

• Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • Voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and more • Annual performance bonus or commission program, determined by the nature of the position