Director, Solutions – Patient Support Services

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $148k - $222k / year

⏰ Full Time

🔴 Lead

👔 Director

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Trinity Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Corporate round on 2023-02

Healthcare • Logistics • Marketing

Trinity Life Sciences is a commercial strategy and technology company that helps life sciences organizations bring products to market and optimize commercial performance. It provides a combination of expert consulting services and a SaaS data & analytics platform (TrinityEDGE) with AI-enabled tools for forecasting, launch planning, market access, HEOR, real‑world evidence, customer engagement, and commercial analytics. Trinity partners with biotech, pharma and medtech clients to accelerate launches, inform pricing and access, and drive measurable revenue outcomes.

📋 Description

• Support and develop the Patient Support Services research program, functional definitions, and core service offerings • Generate new business with existing and new clients and identify custom project opportunities • Build, evolve, and innovate services and offerings with Patient Support Services and other TGaS practices • Participate in planning exercises and report to senior leadership • Ensure service quality across supported Patient Support Services clients • Contribute thought leadership for value-forward selling, white papers, and public relations • Capture advisory-service insights and data for benchmark services and evolve deliverable formats • Co-lead and support Patient Support Services projects and benchmarks, including client-site interviews with senior leaders and stakeholders • Capture quantitative and qualitative client information for TGaS’ database and analysis • Prepare benchmark reports comparing client resources and capabilities with peer companies and TGaS best practices, including recommendations • Provide strategic oversight and coordinate cross-functional project activities through successful delivery • Deliver value through Advisory Services, Virtual-How Network surveys, Client Summits, Landscapes, and ad hoc questions • Produce timely, high-quality client deliverables with the Analytics/Operations team • Design, develop, facilitate, and follow up on semi-annual client summits • Mentor staff and support onboarding, peer review, and managerial duties • Identify unmet market needs and drive development or enhancement of solutions • Travel locally, regionally, and nationally an average of 25–40% of the time

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred • 5+ years of experience in pharmaceutical patient support services • Experience with or for emerging pharmaceutical companies and setting up patient support services department infrastructure is a plus • Knowledge of Patient Support Services functions, including PSP/Hub management, FRM teams, affordability solutions, free goods programs, KPIs/reporting/data analytics, data sharing/data feeds, patient engagement and adherence programs, clinical nurse education programs, and patient services technology tools • Excellent verbal and written communication skills • Experience preparing and supporting formal presentations for senior client audiences • Track record developing and managing effective internal and external stakeholder relationships • Team-oriented and collaborative approach • High integrity and credibility • Comfort interacting with top executives and business unit leaders • Ability to consult, problem-solve, work autonomously, and organize complex information into actionable recommendations • Comfortable with change management and translating complex data requirements or ambiguous direction into completed work • Local to East Norriton/Philadelphia, PA is a plus • Ability to travel locally, regionally, and nationally an average of 25–40% of the time

🏖️ Benefits

• Annual discretionary performance bonus • Remote work arrangement • Inclusion and Engagement programs • Learning and Development opportunities