Field Services Operations Leader – Central West

🔥 0 minutes ago

🌽 Illinois, Wisconsin – Remote

🌽 Illinois – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Manage the daily activities and performance of field service technicians • Support workforce planning, scheduling, and resource allocation • Provide on-the-ground guidance, coaching, and technical support to field personnel • Monitor technician performance, productivity, service standards, and KPIs • Participate in hiring, onboarding, and ongoing development of field service staff • Ensure high-quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations • Support resolution of escalated service issues with technical experts and management • Maintain strong customer relationships through communication, responsiveness, and problem-solving • Review service reports, documentation, and compliance records • Reinforce ABB safety culture and compliance with safety policies, procedures, and regulations • Conduct field audits, job observations, and safety checks • Support quality assurance initiatives and corrective actions • Analyze service data, identify trends, and recommend process, tool, and workflow improvements • Support implementation of new programs, technologies, and operational initiatives • Manage inventory, tools, and equipment readiness • Contribute to budget planning, cost control, and operational efficiency efforts

🎯 Requirements

• Bachelor's Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience • Demonstrated experience in team leadership, coordination, or supervisory responsibilities • Strong understanding of field service operations, safety practices, and customer service principles • Excellent communication, organizational, and problem-solving skills • Ability to travel within the Central Area Territory as needed • Experience in industrial equipment, electrical systems, automation, or energy solutions • Familiarity with ABB products, service processes, or enterprise systems • Proven ability to coach and develop field personnel • Strong analytical skills and ability to interpret service data and performance metrics

🏖️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan with a Health Savings Account • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid, with ability to buy-up to 66 2/3% of pay • Supplemental benefits: Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • Continuous learning and support tailored to employee goals