Installed Base Manager

🔥 9 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $68.6k - $109.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization. • Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations. • Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders. • Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

🎯 Requirements

• Bachelor's degree in Business Administration, Engineering, Operations, or a related field or equivalent work experience associated with the job description. • 3+ years of experience in data management, operations, sales operations, or a related discipline, ideally in electrical industry. • Experience working cross-functionally with sales, operations, and manufacturing teams. • Excellent organizational skills with a high attention to detail and data accuracy. • Strong communication and interpersonal skills with the ability to engage stakeholders at all levels. • Proficiency in CRM and/or installed base management platforms (e.g., Salesforce, SAP). • Preferred background includes: process formalization or change management initiatives, and an understanding of installed base or asset management processes and tools.

🏖️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • ABB provides 11 paid holidays. • Salaried exempt positions are provided vacation under a permissive time away policy.