Technical Support Specialist

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $83.3k - $133.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Provide remote technical support as well as site support when required. • Utilize problem-solving, written, and verbal communication skills to support customer issues. • Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions. • Manage multiple customer issues with responsive follow-up and confirmation of closure. • Conduct service work within the USA (travel expected to be less than 10% of the time).

🎯 Requirements

• Bachelor's degree in chemical, computer, or electrical engineering, or technical degree from an accredited university. • 2+ years’ experience with Computer Server/Client, Networking setup and domains, plus Virtual Machine use • 2+ years’ experience on MS Windows Client and Server Operating Systems • 2+ years’ experience as proficient user of Office365, Outlook, SharePoint, Azure cloud and internet browsers • Experience with Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder) at an expert level within one of the aforementioned products. • Good communication skills – written and verbal [English] • Troubleshooting skills and Root cause analysis methodology essential • Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water • Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred).

🏖️ Benefits

• Health, Life & Disability insurance • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • Retirement 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • ABB provides 11 paid holidays. • Salaried exempt positions are provided vacation under a permissive time away policy.