Field Service Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

💰 $100k Post IPO debt on 2011-04

Healthcare • Pharmaceuticals

Abbott is a global healthcare company that develops, manufactures, and markets a broad range of medical devices, diagnostic systems, branded generic pharmaceuticals, and nutritional products. The company focuses on improving health through products such as diagnostic tests and systems, cardiovascular and neuromodulation devices, diabetes care devices (including glucose monitoring), and adult and pediatric nutritionals. Abbott operates worldwide and emphasizes research & development and innovation in healthcare technologies and nutrition.

📋 Description

• Represent Abbott Diagnostics to assigned customers • Provide on-site technical support to Abbott Diagnostic Division customers • Install instruments and perform corrective, preventive, and proactive maintenance • Troubleshoot and resolve customer complaints on at least five increasingly complex instruments • Document complaint resolution accurately and timely in the Field Service Business Process database • Schedule and complete preventive maintenance, installations, service bulletins, repairs, and updates • Support field personnel and district business objectives • Mentor other Field Service Representatives • Participate in call rotation, standby, and after-hours responsibilities • Manage time, territory, and inventory • Travel to support other territories and attend training • Provide critical account support inside and outside district boundaries • Own customer issues through successful escalation or hand-off • Partner with sales, marketing, local performance partnership teams, and other functions • Achieve service sales, cost-of-service, and KPI targets • Use remote support tools to improve instrument uptime • Maintain quality-system effectiveness and comply with regulatory procedures • Build customer loyalty through proactive account management and high-quality service • Report to a Service Manager and support individual and team goals

🎯 Requirements

• Must currently live in the Destin, Florida area • Valid Driver’s License • Bachelor’s degree • Preferred bachelor’s/engineering degree in Biomedical, Electrical, Mechanical, or Medical Technology • Practical experience interfacing with customers • Troubleshooting and problem-solving skills • Computer skills including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting • Effective communication and interpersonal skills • Ability to work in team situations and independently • Ability to travel unpredictably, support other territories, and work standby/after-hours • Ability to complete instrument training across geographical IRL • Ability to understand and practice regulatory, compliance, laboratory safety, and quality-system procedures

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Flexible working hours

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