Field Service Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide on-site technical support to Abbott Diagnostics customers • Perform installations, corrective, preventive, and proactive maintenance • Troubleshoot and resolve customer complaints on increasingly complex instruments • Document complaint resolution accurately and timely in accordance with the Field Service Business Process and quality system • Schedule and complete preventive maintenance, installations, updates, and technical service bulletins • Support field personnel and district business objectives • Mentor other Field Service Representatives • Participate in call rotation, standby, and after-hours responsibilities • Manage time, territory, and inventory • Travel to support other territories, training, and critical accounts • Own customer issues through successful escalation or handoff • Work cross-functionally with sales, marketing, and local performance partnership teams • Manage assigned accounts proactively and achieve service sales, cost-of-service, and KPI targets • Use remote support tools to improve instrument uptime • Maintain certifications and continuously improve technical expertise • Report to a Service Manager and support individual and team goals

🎯 Requirements

• Bachelor’s degree • Currently live in the Destin, Florida area • Valid driver’s license • Superior technical competency • Experience troubleshooting and resolving customer complaints on at least five increasingly complex instruments • Practical experience interfacing with customers preferred • Troubleshooting and problem-solving ability • Computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting • Effective communication and interpersonal skills • Ability to work effectively in team situations and independently • Ability to understand and follow quality, regulatory, compliance, and laboratory safety procedures • Ability to travel 50% within the territory, including unpredictable travel, after-hours responsibilities, and support for other territories and training • Preferred bachelor’s/engineering degree in Biomedical, Electrical, Mechanical, or Medical Technology

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Flexible working hours • Health and wellness benefits • Diverse career opportunities

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