Senior Field Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $69k - $125k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dover

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 HR Tech

🏪 Marketplace

☁️ SaaS

💰 $20M Series A on 2021-07

HR Tech • Marketplace • SaaS

Dover is an all-in-one recruiting platform for startups. It operates a marketplace that connects startups with fractional recruiters and other hiring experts, and provides a free, AI-enhanced applicant tracking system (ATS) plus sourcing tools (Chrome extension), job board distribution, referral tracking, and an agency portal. Dover emphasizes hiring transparency (publishes cost-per-hire data), offers flexible recruiter engagement models (hourly, retainer, pay-per-hire), and monetizes via platform fees and premium ATS features. The product is clearly aimed at early-stage and growth-stage companies to accelerate hiring workflows and reduce recruiting friction.

📋 Description

• Represent Anthony and Hillphoenix brands and maintain relationships with customers, dealers, and regional contractors • Oversee the customer experience after shipment • Supervise regional contractors to ensure prompt response, issue identification, and resolution • Provide direction on repairs, modifications, or updates to DFR equipment using refrigeration, mechanical, hydronic, and electrical knowledge • Train regional contractors and dealers on equipment installation and maintenance • Supervise installation/service representatives when required • Ensure DFR quality standards through customer visits and follow-ups • Collaborate with product management, engineering, and quality on equipment maintenance schedules and technical and installation manuals • Ensure contractors and dealers follow safety guidelines during installations, start-ups, remodels, and investigations • Oversee new equipment start-ups • Diagnose field issues and create detailed field reports with measurements, observations, conclusions, and recommendations • Schedule and coordinate work with third-party service providers • Oversee contractor engagement for the assigned region • Serve as subject matter expert and manage communication among field teams, internal teams, field sales distributors, and end-users • Identify quality and performance trends and report them for root-cause resolution

🎯 Requirements

• High School diploma with ten (10) or more years of relevant experience and/or five (5) years in the supermarket refrigeration industry • Journeyman refrigeration certificate may be required in some regions • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively before groups of customers or employees • Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, or schedule-based instructions • Minimum 80% travel requirement • AC/R certification preferred • EPA Certification preferred

🏖️ Benefits

• Medical, Dental, and Vision • 401k Retirement Plan • Flexible Spending • Paid Holidays • Discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan • Remote work arrangement

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