Field Service Engineer – Laboratory Diagnostics

🔥 9 minutes ago

🦌 Connecticut, Florida, +18 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada • Diagnose and resolve hardware, software, and network issues; perform repairs and coordinate with second-level experts • Install new equipment and guide customers through onboarding • Support laboratories with installation and performance qualification, verification and validation activities, and required documentation • Train laboratory staff on proper equipment use and operation • Serve as first point of contact for customers and partners via phone, email, chat, and tickets • Collaborate with Sales, Product Management, Marketing, and Customer Support throughout the customer lifecycle • Share field insights for account planning, product launches, and customer communication • Document cases and service work in the CRM in line with SLAs • Maintain the knowledge base, including FAQs, troubleshooting guides, and templates • Manage ordering, replacement, and inventory of spare parts • Ensure equipment meets applicable quality standards and regulatory requirements • Identify recurring issues and suggest usability and feature improvements • Test new software releases • Support sales with technical expertise during evaluations and demonstrations • Represent the company at trade shows and conferences across North America

🎯 Requirements

• Based in New England (preferred), or elsewhere in the Northeast, Southeast, or Midwest, within reasonable reach of a major airport • An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training • Proven 5 years of hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment • Medical device or laboratory industry experience is ideal • Experience supporting instrument installation, validation, or verification in clinical or laboratory settings is a strong plus • Strong technical aptitude and ability to quickly understand and troubleshoot complex systems • Self-motivated, solutions-oriented mindset and a high degree of initiative • Excellent communication skills and a collaborative approach • Willingness to travel extensively, approximately 50%, across the US and Canada, including overnight stays • A valid driver’s license and clean driving record • A valid passport, or ability to obtain one, for travel to Canada • Ability to lift up to 50 lbs and work in laboratory environments • Spanish or French language skills are a strong plus

🏖️ Benefits

• A full-time role with real ownership and meaningful responsibility from day one • An international team • A culture where questions, ideas, and pushback are genuinely welcome • A workplace built on sustainability, equity, diversity, inclusion, and mutual respect • Comprehensive benefits, including medical, dental, vision and life insurance via Cigna • 401(k) with up to 2% company match via Fidelity • 20 days of paid time off plus paid holidays • Mileage reimbursement • Technical equipment to complete your job • Full coverage of travel expenses • Bonus eligibility

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