Field Service Engineer – NanoZoomer

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Hamamatsu Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1953

🔧 Hardware

🏭 Manufacturing

🔬 Science

Hardware • Manufacturing • Science

Hamamatsu Corporation is a Japan-based manufacturer and supplier of photonics and optical equipment. The company designs and produces a broad range of photonic devices and systems — including photomultiplier tubes (PMTs), photodiodes, avalanche photodiodes (APDs), SiPM/MPPC and SPAD detectors, image sensors and cameras (sCMOS, qCMOS, InGaAs, X-ray cameras), spectrometers, infrared/UV/radiation/X-ray sensors, lasers and light sources, optical components and modules, and specialized measurement and semiconductor-manufacturing support systems. Hamamatsu serves scientific research, life sciences and medical imaging, industrial inspection and analytics, semiconductor manufacturing, and related industrial and measurement markets worldwide.

📋 Description

• Independently perform preventive maintenance services • Independently diagnose and repair equipment failures • Lead standard product installations and system acceptance testing • Manage customer service activities and expectations • Perform software updates, hardware upgrades, and system integrations • Coordinate service activities with customers and internal departments • Provide technical guidance and mentoring to Level 1 engineers • Maintain accurate service documentation and reports • Train customers on basic operation and maintenance • Travel to customer appointments and service locations

🎯 Requirements

• Bachelor’s Degree in Electronics, Engineering, Physics, Material Science and 3 years’ experience in Failure Analysis or Semiconductor industry • Strong knowledge of NanoZoomer, FDSS, and FA product operation • Ability to diagnose complex mechanical, electrical, optical, and software issues • Understanding of networking, servers, and workstation requirements • Ability to interpret schematics and technical documentation • Ability to train customers on basic operation and maintenance • Previous experience servicing, maintaining, and troubleshooting scientific/technical equipment • Experience operating digital volt meters and oscilloscopes • Good mechanical ability • Strong troubleshooting skills with attention to detail • Ability to read and work from schematics • Computer hardware knowledge • Experience installing hardware, software, drivers, and operating systems • Adherence to customer rules and policies regarding worksite behavior and safety • Good verbal and written communication skills • Microsoft Word and Excel proficiency • Ability to travel on short notice • Ability to travel 50% to 75% of the time, with possible travel outside the US • Ability to transport yourself to and from appointments • Self-managed and able to take ownership of customer satisfaction and expectations • Past experience using, servicing, or installing imaging or scanning equipment components • Experience with mechanical systems, robotics, or sample handling • Microsoft Dynamics CE experience • Ability to work independently or cooperatively in a team or with customers • Ability to work with or be exposed to goods and information subject to US State Department ITAR regulations and Commerce Department CCL • Legally authorized to work in the United States • Hamamatsu Corporation does not sponsor immigration visas for employment applicants

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Prescription coverage • Life insurance • Vacation time • Sick time • Personal time • Retirement plans • Competitive salary • Equal employment opportunity

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