Field Service Engineer – Transfusion Service Ambassador

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $31 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Serve as the primary on-site representative of Abbott Diagnostics Division for laboratory customers • Own customer relationships with a focus on retention, loyalty, profitability, and value expansion • Provide first-line technical support for complex diagnostic instruments • Manage issue resolution end-to-end and maintain ownership through closure • Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting • Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions • Conduct customer business reviews, KPI reviews, and structured customer visits • Identify customer needs, training opportunities, operational pain points, and Voice of Customer insights • Coordinate order management, inventory control, consumables, contracts, and lifecycle management • Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines • Use CRM, service, and reporting systems to document activities, manage tickets, and track performance • Collaborate with Sales, Marketing, Technical Service, Customer Support, and Finance teams • Support territory and district objectives, including on-call coverage, travel, and peer mentoring

🎯 Requirements

• Associate degree or an equivalent combination of education and work experience • Minimum 2 years of experience supporting instrumentation used in a laboratory or blood bank environment • Minimum 2 years of customer-facing experience providing technical, service, or operational support • Ability to travel up to 75% • Must reside within 30 minutes of Norcross, GA • Preferred: Bachelor’s degree in Biomedical Engineering or a related engineering discipline • Preferred: 2 to 4 years of experience supporting laboratory instrumentation in a clinical laboratory, field service, or technical support environment • Experience diagnosing and resolving hardware, software, or application issues using documented root-cause analysis • Experience managing onsite support activities across multiple customer accounts or locations • Experience completing instrument installations, preventive maintenance, upgrades, and commissioning activities • Experience influencing product utilization, service adoption, or menu expansion through customer engagement • Proficiency with Microsoft Word, Excel, and PowerPoint • Experience using CRM, service management, or customer support systems • Ability to perform the listed physical activities, including lifting, carrying, pushing, or pulling more than 20 pounds/9 kilos regularly

🏖️ Benefits

• Career development with an international company • Free coverage in Abbott’s HIP PPO medical plan for participants who complete a short wellness assessment (applies in the next calendar year) • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit and path to earning a bachelor’s degree • Health and wellness benefits • Equal opportunity employer committed to employee diversity