Field Service Technician

🔥 2 minutes ago

🐎 Kentucky, North Carolina, +1 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Serve as the primary account contact covering capital service and technical support • Provide ongoing proactive capital product support for assigned territory/accounts • Provide Level I and Level II phone and on-site technical support for hardware, software, and disposable issues • Perform proactive service support activities to maintain system performance • Apply troubleshooting tools and concepts to identify issues and root causes • Determine urgency of service requests and develop and implement solutions • Record accurate and timely customer complaint documentation and resolution actions • Plan and prioritize customer visits and account activities • Coordinate product/service ordering, delivery, and billing in assigned accounts • Monitor inventory and replenish products as needed • Support sales team monitoring and implementation of service contract sales • Partner with Sales Executives on account strategy and execution throughout the commercial cycle • Participate in customer business reviews • Understand competitive landscapes and leverage them to maximize business opportunities • Develop and preserve customer relationships to identify value expansion opportunities • Prepare, schedule, and execute customer training events to improve customer self-sufficiency in troubleshooting, repair, and component replacement

🎯 Requirements

• Associates Degree or an equivalent combination of education and work experience • 2+ years relevant experience with instrumentation utilized in a Cath Lab • 2+ years experience interfacing with customers • Experience with capital equipment-engineering (preferred) • Experience with Imaging/OCT (preferred) • Experience with hospital/medical specific equipment and X-Ray equipment (preferred) • Willingness to travel 50% of the time

🏖️ Benefits

• Training and career development, with onboarding programs for new employees and tuition assistance • Competitive compensation and incentives • Retirement plans • Medical, dental, and vision programs • Wellness and occupational health programs • Paid time off • 401(k) retirement savings with a generous company match • Stability of a company with a record of strong financial performance and history of being actively involved in local communities

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