Field Service Technician

🔥 6 minutes ago

🐎 Kentucky, North Carolina, +1 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide technical Level I and Level II phone and on-site support for hardware, software, and disposable issues • Proactively maintain product performance and resolve customer complaints • Apply troubleshooting tools and concepts to identify issues and root causes • Determine service support urgency and develop and implement solutions • Record accurate and timely customer complaint documentation and resolution actions • Plan and prioritize customer visits and account activities • Coordinate product/service ordering, delivery, and billing in assigned accounts • Monitor and replenish inventory • Support sales teams with Service Contract Sales at assigned accounts • Partner with Sales Executives on account-specific strategy and execution • Participate in customer business reviews • Understand the competitive landscape and maximize business opportunities • Develop and preserve customer relationships to identify value expansion opportunities • Prepare, schedule, and execute customer training events to improve customer self-sufficiency

🎯 Requirements

• Associates Degree or an equivalent combination of education and work experience • 2+ years relevant experience with instrumentation utilized in a Cath Lab • 2+ years experience interfacing with customers • Experience with capital equipment-engineering (preferred) • Experience with Imaging/OCT (preferred) • Experience with hospital/medical specific equipment and X-Ray equipment (preferred) • Willingness to travel 50% of the time

🏖️ Benefits

• Training and career development, with onboarding programs for new employees and tuition assistance • Competitive compensation, incentives and retirement plans • Medical, dental, vision, wellness and occupational health programs • Paid time off • 401(k) retirement savings with a generous company match • Stability of a company with a record of strong financial performance and history of being actively involved in local communities

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