Informatics Technical Specialist I

🔥 0 minutes ago

🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Lead or support software implementation, integration, and verification activities for customer sites • Support connectivity between laboratory instruments, LIS, and IT environments • Conduct software installations, testing, training, and go-live support • Troubleshoot technical issues remotely and on-site as needed • Serve as the primary technical resource for customers, field service teams, and project teams • Provide Level 1 and Level 2 technical support and issue resolution • Partner with project managers, laboratory staff, IT teams, and customer stakeholders throughout implementations • Manage multiple projects while meeting customer expectations and timelines • Gather customer requirements and help design scalable informatics and automation solutions • Collaborate with global support teams to resolve complex technical issues • Support sales and business growth through customer service and technical expertise • Partner with Marketing and Product teams to identify customer needs and support product enhancements • Maintain compliance with the Abbott Code of Business Conduct • Support continuous improvement and customer satisfaction initiatives • Help healthcare organizations improve laboratory operations using automation and informatics solutions

🎯 Requirements

• Minimum of 0–2 years of formal IT technical application experience required • Familiarity with laboratory workflow and operations • Excellent communication, organization, project management, and attention to detail • Strong knowledge of general networking • Knowledge of server technologies and services • Knowledge of workstation and desktop technology • Knowledge of internet protocols • Remote connectivity skills • Microsoft Windows Server (NT/2000/XP/2k3) skills • Strong IT, networking, and software troubleshooting skills • Customer-facing skills and ability to build relationships with customers and cross-functional teams • Strong critical thinking and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Ability to work independently while collaborating across diverse teams • Bachelor’s degree in computer science, information systems, medical technology, or related field preferred • Experience with ADD’s instrument systems is a strong plus • Medical technologist background ideal; other laboratory-environment experience acceptable • Additional hospital or laboratory information systems experience preferred • Knowledge of virtual servers, corporate virus protection products, backup systems, firewalls, VPN client and tunnel technologies • Education or experience in medical technology or clinical laboratory science • ASCP or CLS (NCA) knowledge/credentials mentioned

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan for qualifying employees • Excellent retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit • Health and wellness benefits • Diverse career opportunities