Senior Field Service Engineer

🔥 52 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $31 - $63 / hour

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Install, maintain, repair, and upgrade complex diagnostic instruments and laboratory automation systems • Perform advanced troubleshooting of hardware, software, and system-level issues • Independently resolve complex service challenges • Serve as a technical escalation point for critical customer issues • Build and maintain strong customer relationships through proactive communication and technical guidance • Own and manage the assigned Honolulu and Oahu territory • Prioritize service activities to meet customer and business requirements • Ensure service activities comply with Abbott quality systems, regulatory standards, and laboratory safety requirements • Document service activities, resolutions, and compliance-related records • Collaborate with Sales, Applications, Technical Support, and Engineering teams • Provide technical mentoring and informal guidance to Field Service Engineers and peers • Use remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency • Maintain required certifications and complete ongoing technical training

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience required • Minimum 5 years of experience as a Field Service Engineer • Ability to travel locally up to 95% and long-distance up to 25% • Valid driver’s license • Experience supporting laboratory instrumentation and automation in a clinical or diagnostic environment preferred • Demonstrated troubleshooting and problem-solving capability with laboratory instrumentation, including automation • Proficiency with Microsoft Word, Excel, PowerPoint, internet-based tools, VPN, and remote troubleshooting systems • Effective verbal and written communication skills in customer-facing technical environments • Demonstrated interpersonal skills for professional customer and cross-functional interactions • Ability to work independently and in team-based service environments • Ability to maintain required certifications and complete ongoing technical training

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan for qualifying employees in the next calendar year • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit • Career growth opportunities • Diversity and family-friendly workplace recognition