Field Service Engineer, 4+ years

🔥 3 minutes ago

🌵 Arizona, Kentucky, +9 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Serve as the primary technical partner for healthcare customers using Medtronic’s Hugo robotic-assisted surgery platform • Install, commission, upgrade, maintain, repair, and troubleshoot Hugo systems and integrated medical equipment • Provide onsite technical support and training to healthcare professionals • Diagnose and resolve electrical, mechanical, software, and system-level issues • Perform preventive maintenance, inspections, and system performance evaluations • Execute equipment repairs, modifications, and engineering change implementations • Provide technical guidance and operational training to clinical and customer support teams • Document service activities, technical findings, and corrective actions • Collaborate with customers, engineering, and technical support teams to resolve complex challenges • Build trusted customer relationships through responsive and professional service • Provide feedback supporting continuous product improvement and customer success • Travel frequently throughout the assigned territory, up to 75%

🎯 Requirements

• High School Diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support • Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems • Experience supporting customers in a field-based technical service environment • Ability to travel up to 75% within the assigned territory • English communication skills, written and verbal • Relevant experience in clinical field service or clinical customer support experience • Unrestricted U.S. work authorization at the time of hire and for the duration of employment • Bachelor’s degree in Bioengineering, Engineering, Technology, or related technical discipline (preferred) • Experience servicing medical devices in hospital or clinical settings (preferred) • Experience with robotics, automation, or motion control systems (preferred) • Experience troubleshooting electromechanical or biomedical equipment (preferred) • Ability to read and interpret schematics, engineering drawings, and technical documentation (preferred) • Excellent English written and verbal communication skills (preferred)

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan • Paid sick time for temporary employees, as required by applicable state law