Field Service Engineer 2

🔥 14 hours ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $74.9k - $112.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $750M Post-IPO Debt on 2023-01

Healthcare • Consulting • Manufacturing

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Provide timely onsite technical assistance to customers, Field Applications Scientists/Specialists, and Territory Account Managers • Install, upgrade, repair, and maintain instrument systems in the defined territory • Maintain current service and training manuals, Field Service Bulletins, and SOPs • Facilitate remote connectivity to customer instrumentation • Provide technical support to customers, junior engineers, colleagues, and contractors • Coordinate and prioritize service requests and determine the best intervention method • Maintain service-parts inventory levels and control accuracy to promote first-time fixes • Coordinate with sales and marketing on new system placements, lead discovery, upgrades, and contract renewals • Establish and maintain relationships with key customers and the existing customer base • Fulfill administrative responsibilities and business rules • Apply knowledge while working in regulated environments

🎯 Requirements

• Candidates must reside within the Kansas City metropolitan area (Missouri or Kansas) and be willing to travel as needed throughout nearby states, including Iowa, Nebraska, and Oklahoma • Minimum two years relevant Field Service experience • Ability to operate as an independent contributor and as a cooperative member of a team • Proven problem solving ability • Strong verbal and written communications skills • Experience with optical alignments, robotics, electrical/electronics, and mechanical systems • Familiarity of genomics, sequencing applications, and bioinformatics • Basic knowledge of general lab best practices and lab safety • Demonstrated ability to resolve customer issues while maintaining positive customer relations • Ability to successfully operate in a fast paced, rapidly changing environment and maintain composure in stressful situations • Must be willing to travel up to 70% • BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience • Must not require visa sponsorship

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity for eligible roles • Access to genomics sequencing • Family planning benefits • Health, dental, and vision benefits • Retirement benefits • Paid time off • Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities