Technical Applications Specialist, East Region

🔥 0 minutes ago

🏖️ New Jersey, New York, +3 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide primary support to ADD customers and field personnel for complex instruments, including onsite integration, assay training, and troubleshooting • Resolve instrument and reagent issues onsite and remotely, documenting information in the complaint handling system • Lead complex instrument and reagent integrations at customer sites • Collaborate with project managers to execute technical plans • Conduct entrance interviews, assess customer needs, and manage expectations • Plan and oversee integration processes • Provide onsite operations training to customers • Manage integration timelines and conduct exit interviews • Deliver onsite and remote technical support for hardware, software, and reagent issues • Troubleshoot performance concerns to improve customer self-sufficiency • Document complaints and resolutions in the CAPA system • Identify product and process gaps to support continuous improvement • Act as a Subject Matter Expert for internal teams • Provide feedback on product performance and customer usability • Support account management in critical situations • Maintain technical proficiency and follow work processes, safety guidelines, and documentation standards • Manage projects, time, and customer accounts in line with organizational priorities and sales objectives • Influence customer satisfaction in a high-visibility role • Operate independently and collaborate across teams and functions • Drive CAPA effectiveness through accurate documentation and resolution of customer concerns • Uphold integrity and transparency in customer and internal interactions

🎯 Requirements

• Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or another Health Science-related field • Two years’ experience in a clinical laboratory environment, technical call center, or Abbott Diagnostics products • Must currently live in the East Region area • Preferably live in Massachusetts, New Jersey, New York, or West Virginia • Must be able to travel 90% or more • Relocation assistance is not authorized • Must have a valid driver’s license • Preferred: Bachelor’s degree in Medical Technology • Preferred: Four years’ experience in a clinical laboratory environment, preferably Chemistry and Immunoassay at a hospital, clinic, reference lab, or physician office laboratory

🏖️ Benefits

• Career development with an international company • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year for qualifying employees • Excellent retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Diverse career opportunities • Health and wellness benefits