Outreach Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $35.4k - $49.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Logo of Motion.

Motion.

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🤖 Artificial Intelligence

💰 $4.8M Venture Round on 2017-08

Healthcare • Wellness • Artificial Intelligence

Motion is a healthcare technology company focused on treating body pain and injuries, specializing in musculoskeletal care. Their team comprises engineers, designers, data scientists, operators, and clinicians who work together to innovate the approach to injury and pain management. Motion's clinical team includes physical therapists, chiropractors, athletic trainers, and sports medicine doctors who collaborate to provide comprehensive care for both acute injuries and chronic pain.

📋 Description

• Conduct high-volume outbound calls to targeted patients using predetermined lists and attempt schedules • Manage multiple outreach attempts per patient within defined SLAs • Engage patients professionally by phone for most of the workday • Guide conversations while maintaining warmth and integrity • Introduce Motion MSK as a care solution to patients unfamiliar with the company • Build trust through active listening, validation, and personalized education • Tailor messaging to patient needs • Ethically convert patients into care aligned with their needs • Maintain clear, detailed documentation in internal systems • Capture actionable information for providers • Track patient outreach status and next steps • Schedule first appointments within defined timelines • Ensure timely follow-up and adherence to outreach and scheduling SLAs

🎯 Requirements

• Patient-first mindset with a compassionate, empathetic approach • 3+ years of professional experience, preferably in healthcare, patient services, care coordination, or similar patient-facing environments • Experience working in high-volume call environments, ideally with outbound outreach responsibilities • Comfortable spending the majority of the workday on the phone while meeting structured outreach and performance expectations • Strong communication and consultative conversation skills • Ability to follow structured workflows or scripts while exercising sound judgment and adaptability • Experience engaging diverse populations and navigating hesitant or challenging conversations • Highly self-directed, able to work independently and manage time effectively in a remote environment • Ability to work Pacific time zone hours • Private, secure remote workspace that protects PHI and supports HIPAA-compliant patient interactions • Bachelor’s degree in a related field preferred • Working knowledge of musculoskeletal care, physical therapy, kinesiology, exercise science, or related fields preferred • Experience in startup or high-growth environments preferred • Spanish speakers strongly encouraged to apply

🏖️ Benefits

• Dental and vision plans 100% company-paid • Medical plans up to 90% company-paid • 24/7 virtual care • Family building assistance • HSA plans with up to a $1,000 company contribution • FSAs • Retirement plans with 100% company match on up to 4% of salary • 16 days of PTO to start • Additional week of PTO at 3-year anniversary • 12 company holidays • 1 floating holiday annually • Paid parental leave • Paid bereavement leave • Paid jury duty leave • Free 24/7 mental health resources • Company-paid life insurance and AD&D • Voluntary short-term and long-term disability options • Fully remote work arrangement

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