Product Manager, Ignite Member Operations

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $125k - $141k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Own the product direction and roadmap for core Ignite Membership Operations workflows • Observe real club workflows and speak with owners, operators, membership teams, and front-desk staff to understand friction, workarounds, and desired outcomes • Lead discovery and delivery for membership lifecycle workflows including agreements, rewrites, freezes, cancellations, transfers, merges, recurring dues, plans, pricing, and member records • Improve check-in and access workflows, including schedules, day and guest access, staff roles, permissions, and club configuration • Translate customer and business needs into product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance • Partner with Commerce, Insights, Engagement, and GymSales to maintain consistent membership state across payments, reporting, communications, and the broader member journey • Plan and communicate changes to live clubs, including rollout, enablement, support readiness, monitoring, and rollback considerations • Measure improvements in agreement accuracy, access reliability, task completion, adoption, and reduced manual workarounds • Represent the voice of the club and explain tradeoffs across independent clubs, franchises, and multi-location operators

🎯 Requirements

• Experience owning product work from problem framing and discovery through delivery, launch, and iteration • Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams • Practical understanding of membership, recurring billing, access control, permissions, or a comparable operational domain • Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, permissions, and workflow behavior without writing production code • Strong customer discovery, prioritization, written communication, and stakeholder management skills • Ability to use qualitative feedback and product data to investigate scenarios, make decisions, and define measurable outcomes • Collaborative, curious, and accountable working style suited to an individual contributor role in a cross-functional product organization • Experience with fitness, club management, hospitality, retail, healthcare, financial services, or another multi-location operating environment is a plus • Experience with member or customer lifecycle workflows, recurring payments, point of sale, access control, or role-based permissions is a plus • Experience shipping changes into environments where teams are busy, training time is limited, and reliability matters immediately is a plus • Experience using automation or AI-enabled tools to improve discovery, analysis, product operations, or customer workflows, with appropriate judgment about privacy and quality is a plus • A bachelor's degree in business, technology, or a related field is a plus; equivalent practical experience is welcome • Willingness to travel occasionally to visit clubs, customers, or team locations as needed

🏖️ Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Open PTO policy • Days of Disconnect – once a quarter, a collective day off • Parental & Pawternity Leave • Quarterly Best Life fitness reimbursement • Medical/Dental/Vision coverage • Employee Assistance Program (EAP) • Premium Calm App subscription for you and up to 4 dependents over the age of 16 • Bonuses, commissions, equity, or other incentive programs may be offered where applicable • Professional development opportunities • Mentorship • Continuous learning