Partner Experience, Chat Specialist

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🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

Enterprise • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Answer inquires and resolve issues from process servers • Oversees distribution and dispatch of cases to process servers • Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled • Monitor process server status to ensure they are in good standing and able to accept and complete work • Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff • Collaborate with team members to find broken processes or inefficiencies in daily tasks • Resolves issues on task board in Skye

🎯 Requirements

• Customer service or IT experience strongly preferred • High school diploma or GED required • Familiarity with Legal Process as plus • Excellent written and verbal communication skills • Experience and proficiency with Microsoft Office (Word, Excel)

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance