Digital Customer Success Manager

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $95.2k - $112k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abnormal Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

Cybersecurity

Abnormal Security is a provider of cloud-native email security solutions that specializes in preventing a wide array of cyber threats. The company focuses on protecting businesses from attacks such as phishing, malware, ransomware, and social engineering, ensuring total protection for corporate email systems. Their offerings include business email security, phishing detection, and securing against account takeovers, making them a leader in the computer and network security space.

📋 Description

• Manage a portfolio of 500–600 customers through digital-first engagement strategies • Design and deliver digital campaigns, including nurtures, surveys, and adoption programs, aligned with lifecycle stages • Monitor customer health and usage data to identify risks and take proactive actions • Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement • Partner with Renewal Managers on retention strategies for at-risk accounts • Surface insights and adoption trends to inform the product roadmap, content, and digital programs • Contribute to playbooks, automation models, and scalable best practices for digital success • Collaborate with Sales, Renewals, Product, and Support • Guide customers through their lifecycle and ensure measurable value from the platform

🎯 Requirements

• 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles • Must reside in the Mountain (MST) or Central (CST) time zone • Proven ability to drive adoption, retention, and growth through digital strategies • Strong analytical skills with experience interpreting customer health and usage data • Excellent written and verbal communication skills for digital and live customer interactions • Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, or Totango • Knowledge of SaaS customer lifecycle stages and digital engagement strategies • Skilled at analyzing customer data to identify risks, opportunities, and adoption trends • Experienced in digital lifecycle management and scaling engagement through campaigns or automation • Comfortable articulating SaaS product features, benefits, and use cases to drive adoption • Able to balance multiple priorities across a large portfolio while staying organized and outcome-focused

🏖️ Benefits

• Bonus or incentive compensation may be available • Equity may be available • Comprehensive benefits package • Pre-employment checks aligned with applicable legislation and company security and privacy standards