Workforce Operations Manager

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abound Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

Abound Health is dedicated to empowering individuals of all ages with intellectual and developmental disabilities (I/DD) and complex medical needs. They offer a range of services including group homes, supported employment, and specialized consultative services, all centered on person-centered care. Their mission emphasizes the importance of advocacy, inclusion, and supporting not only individuals but also their families and staff.

📋 Description

• Lead, coach, and develop the Staffing Liaison team • Match caregivers with client needs and support continuity of services across multiple states • Drive workforce planning, capacity management, and staffing optimization strategies • Maximize caregiver availability and utilization while reducing open client hours • Analyze staffing, recruiting, workforce, and service data to identify trends, capacity gaps, bottlenecks, and improvement opportunities • Develop and monitor workforce KPIs, dashboards, forecasts, and performance reporting • Translate client staffing demand into actionable workforce and recruiting needs • Partner with Clinical Operations, Client Intake, Onboarding, Scheduling, and other operational leaders • Monitor staffing performance and implement action plans to improve coverage, responsiveness, caregiver utilization, and service-level performance • Establish performance expectations and accountability measures for the Staffing Liaison team • Lead operational improvement initiatives that increase productivity, consistency, scalability, and service delivery performance • Optimize workflows, technology utilization, and workforce management practices across markets • Ensure consistent processes, system utilization, and documentation standards across regions • Support strategic initiatives related to organizational growth, workforce planning, capacity forecasting, recruiting strategy, and operational excellence

🎯 Requirements

• 3+ years of people leadership experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment • Demonstrated success leading teams against measurable performance goals, KPIs, and accountability standards • Experience with workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment • Recruiting or talent acquisition experience strongly preferred, particularly in high-volume or difficult-to-fill workforce environments • Demonstrated ability to use data, analytics, forecasting, and operational reporting to drive decisions and improve outcomes • Experience improving workforce utilization, reducing staffing or service gaps, increasing coverage, or improving operational efficiency • Strong analytical and problem-solving skills • Experience developing or managing KPIs, dashboards, forecasts, and performance reporting • Strong process-improvement skills with experience identifying bottlenecks and implementing scalable operational solutions • Proficiency with workforce management systems, scheduling platforms, CRM systems, reporting tools, and other operational technology • Excellent communication and stakeholder-management skills • Ability to collaborate across clinical, recruiting, and operational teams • Ability to analyze performance data and work hands-on with a team to improve results • Ability to operate effectively in a fast-paced, multi-state environment • Bachelor’s degree in Business, Operations, Healthcare Administration, Human Services, or a related field preferred • Equivalent relevant professional experience may also be considered

🏖️ Benefits

• Comprehensive health benefits beginning on the 60th day of employment • Dental benefits beginning on the 60th day of employment • Wellness benefits beginning on the 60th day of employment • 401(k) plan available after 12 months of employment • Full-time, salaried position

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