Field Applications Engineer II

🔥 1 hour ago

🏈 Ohio, Michigan – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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• Just posted.
• Jobs at this company usually fill in 64 days.
• No salary listed.

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Generac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1959

⚡ Energy

🔧 Hardware

🏭 Manufacturing

💰 $200M Grant on 2024-07

Energy • Hardware • Manufacturing

Generac is a leading manufacturer of energy solutions, specializing in backup power generation systems and renewable energy products. The company is committed to delivering reliable power solutions for various applications, including residential, commercial, and industrial sectors. With a focus on innovation and sustainability, Generac aims to meet the growing demand for dependable electricity in a changing energy landscape.

📋 Description

• Support deployment, installation, commissioning, troubleshooting, service, and code compliance of Generac home energy solutions, including generators, solar, storage, and load management systems • Provide on-site support for installation, commissioning, startup, and troubleshooting of home energy systems and associated equipment • Document installation, commissioning, service, and support activities in detailed field reports • Resolve complex product, installation, commissioning, and service issues on-site and through phone, email, and virtual support • Collaborate with senior technical specialists and Field Application Engineers on escalations • Maintain regular contact with dealers, installers, and service providers to improve product adoption, installation quality, and customer satisfaction • Deliver technical training at customer, dealer, and distributor locations and to internal teams • Review electrical one-line diagrams, load calculations, transfer switch configurations, and site-specific installation plans • Partner with Product Development, Engineering, Service, and Quality on product launches, field evaluations, dealer audits, root-cause investigations, and product improvements • Review training materials, installation manuals, service documentation, technical bulletins, and customer-facing content for technical accuracy • Advise sales associates, dealers, contractors, distributors, and service organizations on technical matters • Identify technical, regulatory, permitting, utility interconnection, and code-compliance barriers and coordinate resources to resolve them • Mentor Field Application Engineer I team members • Travel up to 75% regionally in the Midwest, with possible trips to Canada

🎯 Requirements

• Associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline preferred • 3+ years supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems • Experience reviewing electrical drawings, one-line diagrams, site plans, and installation documentation • Bachelor’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline preferred • 7+ years supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems • Experience with home standby generators, automatic transfer switches (ATS), load management, generator controls, and associated electrical infrastructure • Technical support, field service, field applications engineering, or technical training experience in power generation, electrical, construction, or energy industries • Experience delivering technical training to contractors, dealers, distributors, or customers • Experience diagnosing electrical, mechanical, communications, and controls issues in generator systems • Experience collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales • Experience with field investigations, product validation, new product introductions, and continuous improvement • Generator manufacturer training or certification from Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar organizations • Additional credentials are a plus, including Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent • Solid understanding of residential and commercial electrical systems • Ability to interpret schematics and work with high voltage and measurement equipment, including oscilloscopes, meters, and loggers • Working knowledge of remote monitoring, connected devices, and network communications used in power generation equipment • Competency with NEC and relevant utility interconnection standards • Familiarity with natural gas and propane fuel systems, generator sizing, load calculations, and backup power applications • Strong problem-solving, root-cause analysis, troubleshooting, time management, and organizational skills; ability to prioritize in a fast-paced environment • Strong interpersonal skills and ability to build relationships with customers, peers, and managers • Clear, accurate, and timely communication in English, including explaining complex technical concepts and responding to customer inquiries • Proficiency in Microsoft Office and ability to learn other computer systems • Candidates requiring sponsorship now or in the future, including OPT or H1B transfer, cannot be considered • Valid driver’s license and passing MVA checks required • Professional home office and safe storage of job-related tools and materials required

🏖️ Benefits

• Opportunities to learn new technologies and contribute to business and customer success • Remote work arrangement • Professional development through mentoring and technical training opportunities

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