Customer Service Representative – Healthcare

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 47 days.

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Sagility

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Sagility is a company focused on digital privacy and online user experience, with an emphasis on cookie management and compliance with EU cookie laws. It provides tools and information for managing cookies, ensuring legal compliance, and enhancing website functionality and user privacy. Sagility aims to help businesses understand site visitors' interactions through necessary and optional cookies while maintaining data protection standards.

📋 Description

• Answer inbound calls from members, physicians’ offices, and healthcare partners regarding prescription medication benefits and coverage • Verify member eligibility and determine medication coverage under applicable healthcare plans • Explain medication coverage options and prior authorization requirements • Provide updates on prior authorization requests and coordinate with appropriate departments • Review medication inquiries, documentation, and requests for additional information • Contact healthcare providers to obtain necessary information and support timely resolution • Accurately document interactions, update records, and enter information into multiple systems • Deliver professional, compassionate, and accurate customer service while meeting quality and performance expectations

🎯 Requirements

• High school diploma or equivalent • At least 6 months of call center experience • At least 1 year of experience in healthcare, medical claims, or medical administration • At least 1 year of recent continuous employment with a previous employer • Working knowledge of medical and healthcare terminology • Strong verbal and written communication skills • Excellent computer navigation, keyboarding, and data entry skills • Proficiency with Microsoft Windows and Microsoft Office, and ability to learn multiple software applications • Strong problem-solving skills, attention to detail, and ability to multitask • Ability to work independently while contributing to a collaborative team environment • Ability to manage competing priorities in a fast-paced, performance-driven environment • Availability to work an assigned schedule Monday–Friday within 7:00 AM–8:00 PM Central Time • Full attendance during training and no planned time off during the first 90 days of employment • Dedicated, secure workspace • Reliable hardwired internet exceeding 25 Mbps download and 10 Mbps upload • Ethernet connection; Wi-Fi and mobile hotspots are not permitted • Candidate-provided monitor of at least 19 inches with VGA or HDMI connectivity and corresponding cable • Candidate-provided USB wired mouse • Candidate-provided Ethernet cable • Comfort working in BHIVE with an active webcam providing a continuous profile view of the workspace

🏖️ Benefits

• Weekly pay • Paid training: two weeks of structured training followed by two weeks of supported, hands-on nesting • Performance incentives of up to an additional $2.00 per hour during training and nesting • 100% remote work from home in an eligible U.S. location • Career development and experience in healthcare operations, pharmacy benefits, and coverage review • Workstation (laptop, desktop, or USB boot device, as applicable) provided • USB webcam provided • 4-port USB hub provided • USB wired headset with microphone provided

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