Customer Experience Specialist, P&C Insurance

🔥 12 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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We Insure

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

We Insure is a comprehensive insurance provider offering personalized and diverse insurance solutions for individuals and businesses. The company provides a wide array of coverage options including homeowners, renters, auto, motorcycle, RV, boat, flood, pet, and travel insurance for personal needs. For businesses, We Insure offers small business insurance, commercial property insurance, general liability insurance, commercial auto, inland marine, business interruption, commercial umbrella, and workers’ compensation insurance. By combining data-driven value with personal service, We Insure aims to deliver both great prices and exceptional customer service across all its insurance products.

📋 Description

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers • Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests • Navigate multiple insurance carrier systems to accurately process customer requests • Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals • Document customer interactions and process policy changes accurately • Support customer retention and identify opportunities for additional coverage • Participate in ongoing training, coaching, and process improvements

🎯 Requirements

• Florida residents only • 2+ years of customer service experience • Minimum of 1 year of call center experience required • Insurance industry experience strongly preferred • Strong verbal and written communication skills with attention to detail • Ability to multitask across multiple systems while assisting customers • Proficiency with Microsoft 365 • Ability to type at least 45 words per minute • Dependable, adaptable, and comfortable working independently and collaboratively • Ability to work in a fast-paced, metrics-driven environment and apply feedback • Reliable, high-speed internet connection • Dedicated, quiet workspace suitable for handling customer calls • Must be willing to obtain and maintain the required Florida Property & Casualty insurance license within 30 days of hire

🏖️ Benefits

• Paid training • Exam fees covered for the first two attempts • Full-time remote work • Ongoing training and coaching • Process improvement participation

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