Operations Support Specialist

🔥 0 minutes ago

🌵 Arizona, Idaho, +2 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote 🎸 Tennessee – Remote

💵 $44k - $57.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Citi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1812

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2018-05

Banking • Finance • Fintech

Citi is a global financial services company that provides a wide range of banking, financial, and investment services to consumers, corporations, governments, and institutions. With a strong presence in over 100 countries, Citi offers services including consumer banking, credit cards, and wealth management, as well as corporate and investment banking services that cater to the diverse needs of its clients.

📋 Description

• Provide operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts • Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients • Resolve customer inquiries and supervise escalated issues • Identify opportunities to offer value added products and services while adhering to laws and regulations governing Telesales • Communicate daily with management regarding productivity, quality, availability, and MIS indicators • Provide written and oral communications for approval of correct financial entries and resolution of incorrect entries • Facilitate training and assist with staff questions within Disputes • Support a diverse array of products and services • Assist with Lean and process improvement projects • Resolve complex problems based on best practice and precedence, escalating as needed • Assess risk and drive compliance with applicable laws, rules, regulations, and policies • Coordinate follow-ups and provide guidance to ensure quality, timelines, and outcomes • Ensure consistency, quality, and timeliness of administrative outputs • Analyze complex business issues and recommend practical solutions

🎯 Requirements

• 2-4 years of relevant experience • Proficient in Microsoft Office • Comprehensive knowledge of Dispute process • Ability to work unsupervised and apply problem solve capabilities • Demonstrated analytical skills • Consistently demonstrates clear and concise written and verbal communication skills • High School diploma or equivalent

🏖️ Benefits

• Discretionary and formulaic incentive and retention awards • Medical, dental & vision coverage • 401(k) • Life, accident, and disability insurance • Wellness programs • Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

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