Customer Support Agent

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Motus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-10

SaaS • Enterprise

Motus is a software platform that helps organizations manage employee driving programs by automating mileage tracking, administering tax-advantaged reimbursements, reducing liability through driver monitoring and safety training, and delivering analytics and integrations for program administration. The company offers products such as Motus Reimburse, Motus Protect, Everlance Business, Mobilize, and Localize, and positions itself as an enterprise-grade, AI-enabled solution for accurate, IRS-compliant reimbursements and risk mitigation across businesses of any size.

📋 Description

• Serve as the first point of contact for Everlance B2C product customers • Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat within established service levels • Provide positive, customer-centric question and issue resolution • Manage customer expectations and experience to achieve high customer satisfaction • Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels • Review and process customer forms and documentation • Serve as Subject Matter Expert on designated Everlance products, support tasks, and processes • Liaise with team management for escalations and proactive, timely resolution of end-user issues

🎯 Requirements

• 1 year or more of customer service or support experience (tech or SaaS experience preferred) • Strong English communication skills, both written and verbal • Tech-savvy with the ability to learn new systems quickly • Comfortable working in a fast-paced environment and handling multiple tasks • Proven ability to assist customers across multiple channels, including phone, email, and live chat • Reliability, consistency and a commitment to the work, including adhering to regular business hours and working to close out daily goals • Ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly • Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus • Experience with support platforms such as Zendesk or Salesforce preferred • Ability to work after hours and on weekends as needed • Must work Wednesday through Sunday, 8am ET–5pm ET or 9am–6pm ET

🏖️ Benefits

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one) • Open Paid Time Off for pre-scheduled vacation and personal time off • Up to 40 hours of Sick Time Off available annually for unexpected absences • Flexible Spending Accounts & Health Savings Accounts • Motus-Fidelity 401K Plan with company match • Company-paid Short/Long-term Disability & Basic Life Insurance Plans • Family Planning and Parenting Support Benefits through Maven • Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health • $1000 Home Office Reimbursement Program • $2000 Internal Referral Program • WorkAnywhere Reimbursement of Internet and Cellular Costs • 16 weeks maternity and adoption leave • 12 weeks paternity leave • Dynamic learning sessions, strategic training, and Employee Resource Groups

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