Customer Care Representative

🔥 1 minute ago

🌵 Arizona, Ohio, +4 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide high quality customer service to merchants regarding Merchant Credit Card processing support and other assigned areas • Respond to telephone inquiries, requests, and problems from merchants • Troubleshoot and diagnose service, authorization, and credit card processing terminal problems • Provide merchants with solutions to resolve problems • Communicate applicable policies, procedures, and practices to merchants • Request exceptions to policies and procedures on behalf of merchants as appropriate, within established limits • Complete a 5-week training schedule

🎯 Requirements

• High school diploma or equivalent • Typically, at least six months of customer service experience • Effective telephone, interpersonal and verbal communication skills • At least 12 months experience working in a contact center environment • Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls • Ability to identify and resolve/escalate complex problems • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Proven commitment to high quality customer service • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service • Candidates should reside in or around Phoenix/Tempe, AZ; Cincinnati, OH; Charlotte, NC; Twin Cities, MN; St. Louis, MO; Milwaukee, WI; or Atlanta, GA • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension

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