Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mercola

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

🛍️ eCommerce

👥 B2C

🧘 Wellness

eCommerce • B2C • Wellness

Mercola is an online direct-to-consumer retailer and brand focused on health and wellness products. The company operates an e-commerce marketplace selling dietary supplements (vitamins, probiotics, omega-3s, specialized formulations), sports nutrition, personal care and beauty items, healthy foods and groceries, pet health products, and wellness-related home goods. Its site emphasizes natural, organic, regenerative and specialized diet products and offers categories, bundles, and promotional offers for consumers.

📋 Description

• Answer product and service questions across phone, chat, email, mail, and video channels • Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management • Provide encouragement and practical strategies to support sustainable lifestyle change • Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate • Place orders and maintain accurate customer records in CRM systems • Resolve complaints efficiently, ensuring full resolution and follow-up • Meet sales goals through thoughtful product recommendations and cross-selling • Document interactions and communicate issues to supervisors or management as needed • Handle high volumes of interactions while remaining patient, focused, and detail-oriented

🎯 Requirements

• High school diploma or equivalent • 2+ years customer service experience • 2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness) • Strong verbal and written communication skills • Ability to remain calm under pressure and solve problems effectively • Proficiency with CRM or customer service software • Experience using health tracking or telehealth platforms (preferred) • Demonstrated motivational or counseling experience (preferred)

🏖️ Benefits

• Medical, Dental, and Vision coverage • Optional Accident, Hospital Indemnity, and Critical Illness • Employee Assistance Program (EAP) • Employer-paid Life and AD&D Insurance • Optional Supplemental Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Health Savings Accounts • Dayforce Wallet – get paid as you earn • Employee Discount • Retirement Planning (401k with matching contribution) • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually • 9 Paid Holidays per year, including 1 floating holiday • Mission-driven work focused on empowering healthier lives • Collaborative and supportive team environment • Opportunities to grow within a wellness-centered organization

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