Customer Service Representative

🔥 8 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $17 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Connect with customers, listen to their needs, answer policy questions, and help find solutions • Input and track information into appropriate databases • Respond appropriately to marketing-related inquiries using available resource tools • Handle customer documentation, explain documents and follow-ups, and provide updates as warranted • Process changes to customer policies based on provided information • Identify opportunities for cross sales, if applicable • Employ probing questions and actively listen to customer issues or questions • Facilitate first-call resolution and customer satisfaction on all transactions • Resolve routine, complex, and unique questions and issues • Build trust and create meaningful customer connections

🎯 Requirements

• Insurance knowledge and working knowledge of insurance policies and related processes and procedures • Communication skills and customer-first mindset • Ability to input and track information into appropriate databases • Ability to remain current on marketing campaigns and use available resource tools • Ability to handle and clearly explain customer documentation and required follow-ups • Accuracy in processing changes to customer policies • Ability to identify opportunities for cross sales, if applicable • Ability to employ probing questions and actively listen with empathy • Background investigation required • Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment • Applicants seeking an adjuster role who hold a resident producer license must formally surrender that license when instructed by the licensing team • Dedicated, private home workspace free from distractions, with appropriate desk and seating • Reliable internet with minimum speeds of 50 MB download and 5 MB upload • Valid photo identification available at the start of a virtual interview • Allstate generally does not sponsor individuals for employment-based visas for this position

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs • Remote work arrangement

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