Genetic Testing Customer Support Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 62 days.
• No salary listed.

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Serve as the primary point of contact for healthcare providers, patients, and internal teams regarding genetic testing inquiries • Provide accurate information on test requirements, sample collection, turnaround times, and billing inquiries • Respond to inquiries via phone, email, and online platforms • Assist in processing test orders and verifying completeness and accuracy of submitted information • Track test progress and provide timely updates regarding status, results, and additional requirements • Coordinate with laboratory teams to ensure smooth processing and troubleshoot issues • Maintain detailed and accurate records of customer interactions, test orders, and correspondence • Ensure compliance with regulatory guidelines and company policies • Support patients and providers with pre-authorization and reimbursement processes • Identify common customer issues and collaborate with internal teams to implement service improvements • Assist in developing FAQs, instructional documents, and training guides • Participate in ongoing training on genetic testing offerings, policies, and industry best practices

🎯 Requirements

• Bachelor’s degree in Genetics, Biology, Healthcare Administration, or a related field preferred; equivalent experience in a healthcare or customer support role will be considered • Minimum of 2 years of experience in customer service, healthcare administration, or genetic testing coordination • Experience working in a clinical laboratory, genetic testing, or healthcare setting is preferred • Familiarity with medical terminology, genetic testing processes, and insurance verification • Strong ability to communicate effectively, build relationships, and provide outstanding customer support • Ability to manage and process test orders with accuracy and efficiency • Capable of troubleshooting customer issues and identifying solutions • Ability to prioritize tasks, manage multiple cases simultaneously, and meet deadlines • Comfortable using CRM systems, laboratory information systems (LIS), and customer support platforms • Ability to work effectively across laboratory, sales, billing, and client services teams • Ability to work in a fast-paced environment and adapt to changing priorities

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