Customer Service Associate

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

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Ensemble Health Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Private Equity Round on 2022-03

Consulting • Insurance • Logistics

Ensemble Health Partners is a leading provider of revenue cycle management (RCM) services for healthcare organizations. They offer an end-to-end RCM solution that helps hospitals, health systems, and affiliated physician groups optimize their revenue cycles, reduce denials and underpayments, and enhance patient experiences using a combination of expert management and advanced technology. Ensemble Health Partners leverages certified operators and AI to deliver consistent results, improve collections, and support future growth for healthcare providers. They are recognized for their robust client partnerships and commitment to delivering reliable revenue lift and cost savings for their clients.

📋 Description

• Handle incoming patient calls for Customer Service • Perform customer service and collection activities across the Revenue Cycle • Answer patient questions regarding statements • Post guarantor payments • Set up payment plans within company policies • Research and resolve account issues identified by patients • Contact appropriate departments to resolve patient requests • Connect patients with the financial counseling department for charity screening • Communicate patient balances • Meet department collection goals • Provide excellent customer service to patients • Communicate and partner with Ensemble and Revenue Cycle teams to resolve customer service issues • Perform other duties as assigned

🎯 Requirements

• Customer Service and Call Center experience preferred • 1-2 years’ experience in healthcare industry preferred • High School Diploma or GED • CRCR certification within 9 months of hire • Knowledge of all areas of the Revenue Cycle • Experience in physician and hospital operations • Knowledge of compliance and provider relations • Critical thinking • Problem resolution • Ability to work in a remote work environment • Must reside and be authorized to work within the United States • Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require • Must demonstrate openness to innovation, including AI

🏖️ Benefits

• Comprehensive healthcare benefits • Time off • Retirement benefits • Well-being programs • Professional development • Professional certification relevant to the field • Tuition reimbursement • Quarterly incentive programs • Annual incentive programs • Remote work arrangement • Reasonable accommodations for qualified individuals with disabilities

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