Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $14 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

👥 B2C

💰 $2G Post IPO debt on 2022-07

Healthcare • B2C

Tenet Healthcare is a for-profit healthcare services company that owns and/or operates hospitals and hospital programs through subsidiaries and affiliates across the United States. The company's website and materials describe acute-care hospitals, emergency centers, specialty services (including cancer centers and advanced cardiac imaging), medical office buildings, physician careers and community health networks; Tenet emphasizes compliance, community service, and clinical innovation.

📋 Description

• Support the Customer Service Call Center regarding physician billing for multiple clients • Handle a large call volume while ensuring quality customer service and patient satisfaction • Follow up on issues not resolved during conversations with patients or guarantors • Perform other related customer service duties as assigned • Answer patient calls within call center metric guidelines • Adhere to work schedules and call center phone procedures • Assist patients with sensitive and confidential billing issues • Collect outstanding patient balances while meeting client obligations

🎯 Requirements

• High School degree or equivalent required • At least 1 year experience in a medical customer service role preferred • Previous experience in a call center environment preferred • Proficiency in Microsoft Outlook, Excel and Word required • Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus • Must be able to work in sitting position, use computer and answer telephone • Ability to travel • Must obtain and provide confirmation of required vaccinations and screenings, as applicable and permitted by law • Must maintain HIPAA compliance, professionalism, and confidentiality

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status. • Conifer observed holidays receive time and a half. • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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