Senior Product Manager, B2B – Customer Support

🔥 49 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $170k - $188.8k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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The RealReal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Lead the end-to-end product vision, strategy, and execution for the high-scale B2B consignment platform • Design, deploy, and optimize Agentic AI automation for customer support workflows • Collaborate with Vendor and B2B Business Development teams to translate commercial goals and partner feedback into scalable platform features and workflow enhancements • Translate business and operational needs into product requirements, technical specifications, and multi-quarter roadmaps • Drive cross-functional alignment across Engineering, Data Science, Design, Operations, and Business Development • Evaluate risk, trade-offs, and downstream implications across systems and operational teams • Define, track, and analyze success metrics to optimize vendor engagement and support automation efficiency • Serve as a subject matter expert and communicate strategic recommendations to product leadership • Report to the Director of Product

🎯 Requirements

• 5+ years of dedicated product management experience building and scaling e-commerce or digital consumer and partner-facing experiences • Proven track record of successfully launching, scaling, and optimizing platforms that leverage AI-driven automation, machine learning, or agentic workflows • Strong technical depth with experience designing scalable platform integrations, API-driven architectures, and complex data workflows alongside Engineering and Data Science partners • Proven ability to lead cross-functional initiatives and partner with Vendor, B2B Business Development, and Customer Success teams without direct authority • Demonstrated expertise using quantitative data, business metrics, and user insights to make strategic trade-offs and drive product decisions • Demonstrated experience building complex B2B platforms, enterprise workflow systems, or managing vendor portals • Background in customer support/CRM automation or integrating advanced Agentic AI resolution tooling • Experience in multi-sided marketplaces, circular fashion, or luxury retail operations

🏖️ Benefits

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Bonus program, incentive pay and benefits may be available depending on role

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