Client Solutions Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Above Lending

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Above Lending is a financial company that markets, brokers, and originates unsecured consumer installment loans. Operating in cooperation with Lending Partners, Above Lending provides personalized loan offers based on credit determination and state law. Through their platform, individuals can find, review, and finalize their loans with ease. Above Lending takes precautionary measures to comply with federal laws aimed at preventing terrorism financing and money laundering, ensuring client identification during account openings. Their customer service is highly rated, as evidenced by a TrustPilot score of 4. 8 based on numerous positive reviews.

📋 Description

• Call clients whose accounts have recently fallen behind and reach a real conversation • Find out what happened to drive the right solution, such as a timing problem, short month, or change in circumstances • Secure a commitment for a specific amount on a specific date and set it up on the call • Follow calls with the email or text that closes them and follow up on every commitment • Document every contact accurately in the loan management system • Work within UDAAP, TCPA, and Above Lending's contact-frequency and disclosure requirements • Bring insights from calls back to the team to inform scripts, timing, and offers • Help clients get back on track through specific, sustainable payment plans • Support client retention and bring delinquent clients current again

🎯 Requirements

• Two or more years on the phone in a role where you had to change someone's mind and close on the call, not book a follow-up • Experience in retention or save work, first-party early-out or loss mitigation, or another role where you asked people for a payment or a commitment • Genuine comfort with a difficult, emotional conversation • A track record against a conversation target, and comfort with being coached against one daily • Clear written and verbal communication, and the judgment to explain financial consequences accurately without overstating them • Instinct for compliance; already know the difference between creating urgency and applying pressure • Reliable and able to perform at a high level working remotely