Order Management Administrator

Job not on LinkedIn

🕒 September 12

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Absolute Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🔐 Security

🔒 Cybersecurity

🏢 Enterprise

Security • Cybersecurity • Enterprise

Absolute Security is a leading provider of self-healing, intelligent security solutions designed to protect businesses in a digital landscape. With a focus on endpoint security, device management, and network access, Absolute Security offers a range of products such as Absolute Control, Absolute Resilience, and Secure Access solutions. These products are built to enhance device and application health, secure access to cloud apps, and enable comprehensive threat protection across web, cloud, and private applications. Absolute Security serves various industries, including education, finance, government, healthcare, and transportation, helping organizations maintain compliance, reduce vulnerabilities, and maximize productivity.

📋 Description

• Fulfill software license orders using Salesforce and NetSuite • Follow department Service Level Agreements for order fulfillment • Respond to internal and external customer requests and escalate difficult issues to the Team Lead or Director of Order Management • Maintain business process documents on Order Management Confluence and Asana platforms • Participate in, train, and become proficient in new order management processes • Convert Trading Partner orders from email, PDF, spreadsheet, or other formats into templated reports for system upload • Assign orders to customer accounts in Salesforce to provision customer licenses • Invoice approved orders and issue credit notes as required • Move incorrectly assigned orders or orders as instructed by Sales • Verify approved orders have the correct Service Start date and research discrepancies • Troubleshoot order loading errors, account setup issues, and other order approval delays • Provide coverage during team member absences • Support Order Management transactions including Order Loading, Order Approval, Account Assignment, Credit Notes, Buyback, and Annual Payment scenarios • Follow up with Trading Partners for missing end-user information • Collaborate with Global Sales Operations to set up or revise accounts • Work on Consumer reporting as assigned • Collaborate with Channel, Sales, and other departments to resolve order booking issues • Attend Order Management and internal department meetings • Use the Helpdesk Process to resolve Order Management System issues • Protect the security and privacy of Absolute and its customers • Take on other departmental projects or tasks as required

🎯 Requirements

• Five years of experience in an Order Management environment • Understanding of booking orders in Term, Billing-in-Arrears, Invoicing, and Credit/Debit transactional environments • Strong ability to learn variations of standard billing methods • Strong team player willing to support teammates at all levels • Willingness to train others and contribute new process improvement ideas • Proficiency in Excel, including Pivot Tables, Filter, and Sort • Strong attention to detail • Ability to correctly assign orders to proper customer accounts • Ability to work extra hours at month-end, quarter-end, or during special circumstances • Ability to work during vacation blackout periods in the last two weeks of March, June, September, and December • Ability to protect the security and privacy of the company and its customers

🏖️ Benefits

• Full-time temporary role covering a 14-month maternity leave • Remote work opportunity, ideally based in BC or Alberta • Work-from-anywhere security mission and environment • Training opportunities, including training teammates • Participation in process improvement and new order management processes • Equal Employment Opportunity and Affirmative Action employer • Disability accommodations available