Director, Account Management

🕒 July 13

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 10%

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning • Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value • Own and drive client renewals, retention, and net retention targets • Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives • Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate • Lead regular Executive Business Reviews and strategic check-ins • Champion customer feedback, synthesizing insights to inform product development and innovation • Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance • Drive feature adoption, enablement, and ongoing education for clients • Represent Absorb at industry events and client engagements

🎯 Requirements

• 6+ years of leadership in mid-market/enterprise SaaS account management • Proven experience managing complex accounts in North America • Exceptional communication, relationship-building, and consultative skills • Demonstrated success in driving renewals, upsell, and cross-sell opportunities • High intellectual curiosity, and thrive in a fast-paced, remote-first environment • Strong leadership and mentoring abilities • Passionate about customer success and continual learning

🏖️ Benefits

• Fully remote-first work with flexible work arrangements 🏡 • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 • New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 • Endless opportunity for career growth and internal mobility 🌱 • Employee driven DE&I programs 🫶