Family Support Educator

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $124k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Acadia Pharmaceuticals Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $287.5M Post-IPO Equity on 2019-09

Healthcare • Pharmaceuticals • Biotechnology

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

📋 Description

• Provide expert field-based patient education and support throughout the treatment journey for the Rett community • Serve as a dedicated point of contact for Rett families’ on-label clinical education-related questions about disease state and product education • Provide disease state, product, and ongoing therapy management education in consumer-friendly language through in-person, telephone, and virtual interactions • Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey • Collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal cross-functional partners across the assigned territory • Provide insights to internal stakeholders to develop tools and resources addressing educational gaps and therapy management strategies • Maintain expert knowledge of Acadia Customer Support Programs, including Hub-related programs, Patient Assistance Programs, and ambassador speaker programs • Moderate, lead, and present caregiver speaker programs as needed • Attend community events within the assigned territory • Provide reactive in-service education to physician offices about the Family Support Educator role and patient support resources • Identify and execute leadership opportunities within the Family Support Educator team and with cross-functional partners • Mentor and support development of new Family Support Educator team members and interested cross-functional colleagues • Identify training and development opportunities related to Patient Support Services and the broader organization • Ensure all actions comply with applicable laws, regulations, policies, and Acadia values

🎯 Requirements

• Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus • Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy • Family Support Educator: At least 2 years of Patient Support, Education, or Leadership experience • Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy • Senior Family Support Educator: At least 4 years of Patient Support, Education, or Leadership experience • Equivalent combination of relevant education and applicable job experience may be considered • Rare Disease, Product Launch, Advocacy, Medicaid, and Medicare expertise strongly preferred • Bilingual proficiency in English and Spanish strongly preferred • Experience in patient/caregiver education required • Account Management experience preferred • Advocacy experience preferred • Strong background and understanding of the healthcare industry field environment • Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred • Understanding of HIPAA rules and regulations related to patient privacy • Strong written and verbal communication and presentation skills • Excellent computer skills, including Microsoft Office, Outlook, Excel, Word, and PowerPoint • Ability to manage expenses within allocated budgets • Ability to travel up to 70%, depending on territory • Must meet all additional local, state, and federal vaccination requirements for in-person field coaching days, customer visits, healthcare provider offices, medical congresses, and local conferences • Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs

🏖️ Benefits

• Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13 -15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance • Remote work arrangement • Eligibility for discretionary bonus and equity awards