Family Support Educator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $124k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Acadia Pharmaceuticals Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $287.5M Post-IPO Equity on 2019-09

Healthcare • Pharmaceuticals • Biotechnology

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

📋 Description

• Provide expert field-based patient education and support throughout the Rett treatment journey • Serve as a dedicated contact for Rett families’ on-label clinical education questions about disease state and product education • Engage caregivers, families, healthcare professionals when appropriate, and local communities • Help patients successfully start and stay on therapy • Provide disease state, product, and ongoing therapy management education in consumer-friendly language • Engage patients and caregivers in person, by telephone, and virtually before, during, and after therapy initiation • Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey • Support the assigned territory and collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal partners • Communicate educational opportunities with cross-functional partners • Provide expert insights to internal stakeholders to develop tools, resources, disease-state education, and therapy-management strategies • Maintain expert knowledge of disease state, product, and Acadia Customer Support Programs, including Hub-related and Patient Assistance Programs and ambassador speaker programs • Moderate, lead, and present caregiver speaker programs as needed • Attend community events within the assigned territory • Provide reactive in-service education to physician offices about the Family Support Educator role and patient-support resources • Foster dialogue between caregivers and healthcare providers • Identify and execute leadership opportunities within the Family Support Educator team and cross-functional partnerships • Provide mentorship and development opportunities for new Family Support Educators and interested cross-functional colleagues • Identify training and development opportunities related to Patient Support Services and the broader organization • Ensure all actions comply with laws, regulations, policies, and Acadia values

🎯 Requirements

• Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus • Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy • At least 2 years of Patient Support, Education or Leadership experience • Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy • Senior level: extensive experience and technical expertise associated with Patient Engagement • Senior level: at least 4 years of Patient Support, Education or Leadership experience • Rare Disease experience strongly preferred • Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred • Strong background and understanding of field environment in healthcare industry • Track record of increased responsibilities • Strong history of successful cross-functional collaboration • Demonstrated success in leading without authority • Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred • Exemplary interpersonal skills • Patient-centric mentality with emotional intelligence and empathy • Empathetic listening skills • Exceptional organizational and time management skills • Understanding of HIPAA rules and regulations related to patient privacy • Strong written and verbal communication and presentation skills • Excellent computer skills, including Microsoft Outlook, Excel, Word and PowerPoint • Ability to manage expenses within allocated budgets • Adaptability and openness to change • Ability to learn quickly, work flexibly and independently, and adjust as needed • Ability to travel up to 70%, depending on territory • Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events • Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs • Equivalent combination of relevant education and applicable job experience may be considered

🏖️ Benefits

• Discretionary bonus • Equity awards • Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13–15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance • Remote work arrangement • Flexible independent work from remote locations • Reasonable accommodations throughout the interview process