Patient Access Manager

🔥 16 hours ago

🌲 North Carolina, Virginia – Remote

🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $128k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Acadia Pharmaceuticals Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $287.5M Post-IPO Equity on 2019-09

Healthcare • Pharmaceuticals • Biotechnology

Acadia Pharmaceuticals Inc. is a pharmaceutical company specializing in breakthroughs in neuroscience to enhance lives. For over 30 years, Acadia has been at the forefront of healthcare, pioneering treatments for conditions like Parkinson’s disease psychosis and Rett syndrome. The company's focus is on developing innovative and novel medicines that address unmet medical needs, especially in therapeutic areas with high demand, such as Prader-Willi syndrome, Alzheimer’s disease psychosis, and other central nervous system disorders. Acadia is dedicated to elevating life by embracing diverse perspectives, fostering collaboration, and advancing scientific research and development.

📋 Description

• Provide expert field-based access and reimbursement support for on-label Nuplazid access-related questions in the assigned geographic territory • Serve as a dedicated point of contact and liaison among healthcare providers, specialty pharmacies, payers, patients, and HUB resources • Prevent and address access and reimbursement issues through education and problem-solving • Educate healthcare providers and patients on navigating the patient access process • Build and maintain Nuplazid access-related knowledge with assigned HCP account support staff • Coordinate with Acadia customer support services, specialty pharmacies, and other field teams • Escalate local payer issues to national account managers • Simplify complex access and reimbursement issues and improve the customer experience • Educate providers on access and reimbursement requirements, coverage status, payer appeals requirements, processes, and timelines • Serve as the assigned-territory expert on Acadia Customer Support Programs • Provide in-service training to HCP offices on prescription processes, prior authorization requirements, specialty pharmacies, and patient resources • Partner with cross-functional colleagues to address individual HCP needs • Communicate directly with patients and caregivers when appropriate to clarify and navigate access processes • Work independently from remote locations and travel overnight or after hours as needed

🎯 Requirements

• Bachelor’s degree required; concentration in life sciences preferred • Patient Access Manager: minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy • Deep expertise in access and reimbursement strategies • Senior Patient Access Manager: minimum of 7+ years of relevant experience, including at least 2 years in neurology access or leadership roles • Strong knowledge of Medicare and field-based healthcare environments highly preferred • An equivalent combination of education and directly related job experience may be considered • Track record of increased responsibilities • Strong history of successful cross functional collaboration • Demonstrated success in leading without authority • Product Launch experience preferred • Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred • Patient-centric and service-oriented mindset • Exemplary interpersonal skills • High emotional intelligence and empathy • Empathetic listening skills • Exceptional organizational and time management skills • Understanding of HIPAA rules and regulations related to patient privacy • Strong written and verbal communication and presentation skills • Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint • Ability to manage expenses within allocated budgets • Adaptability and flexibility in a changing environment • Ability to work independently • Ability to travel up to 60% • Ability to travel independently overnight and/or work after hours as required by travel schedule or business needs

🏖️ Benefits

• Competitive base, bonus, new hire and ongoing equity packages • Medical, dental, and vision insurance • Employer-paid life, disability, business travel and EAP coverage • 401(k) Plan with a fully vested company match 1:1 up to 5% • Employee Stock Purchase Plan with a 2-year purchase price lock-in • 15+ vacation days • 13 -15 paid holidays, including office closure between December 24th and January 1st • 10 days of paid sick time • Paid parental leave benefit • Tuition assistance • Remote work arrangement