Site Reliability Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Accela

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏛️ Government

☁️ SaaS

🏢 Enterprise

Government • SaaS • Enterprise

Accela is a leader in providing cloud-based solutions designed to modernize government services. Their unified suite of innovative applications focuses on building more connected communities through enhanced efficiency and secure data management. Accela empowers local and state governments by streamlining processes such as building permits, licensing, cannabis regulation, and environmental health. With a focus on civic solutions, Accela aims to improve public sector operations by eliminating data silos and facilitating better interactions with residents. By leveraging their SaaS platform, governments can enhance service delivery, increase transparency, and reduce operational costs, leading to significant time and cost savings.

📋 Description

• Contribute to the operation, maintenance, and continuous improvement of Accela's production cloud environments. • Support platform modernization initiatives, including containerization, cloud-native technologies, and automation efforts. • Monitor platform health, availability, performance, and capacity using modern observability and monitoring tools. • Participate in incident response activities, troubleshooting production issues and contributing to Root Cause Analysis efforts. • Develop and maintain automation, tooling, and scripts that improve reliability, scalability, deployment efficiency, and operational effectiveness. • Support the implementation and monitoring of service level objectives (SLOs), service level agreements (SLAs), and operational metrics. • Partner with Development, DevOps, Database Engineering, and Security teams to identify and resolve reliability, performance, and scalability challenges. • Assist with platform deployments, operational readiness reviews, and change management activities. • Contribute to observability initiatives through monitoring, logging, metrics collection, and distributed tracing. • Support compliance-related operational activities associated with SOC 2, HIPAA, FedRAMP, StateRAMP, and PCI-DSS environments. • Participate in post-incident reviews and contribute to corrective and preventive actions that improve platform stability.

🎯 Requirements

• 4+ years of experience in Site Reliability Engineering, Cloud Operations, Systems Engineering, DevOps, Software Engineering, or a related technical discipline. • Experience supporting cloud-based SaaS environments, preferably within Microsoft Azure. • Experience with Kubernetes and containerized application environments. • Working knowledge of scripting and automation using Python, PowerShell, Bash, or similar languages. • Experience troubleshooting distributed systems across application, infrastructure, networking, and operating system layers. • Familiarity with monitoring, logging, metrics, and observability platforms. • Strong analytical and problem-solving skills with a structured approach to troubleshooting and Root Cause Analysis. • Experience working within Incident, Problem, and Change Management processes. • Strong written and verbal communication skills and the ability to work effectively with cross-functional teams. • Experience using Git and GitHub-based workflows.

🏖️ Benefits

• flexible time off • comprehensive medical, dental, and vision plans • family planning benefits • 401(k) retirement savings plan with company match • health savings account with company contributions • flexible spending account • life, accident, and disability coverage • business travel insurance • employee assistance programs • other well-being benefits