Patient Account Resolution Specialist

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Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Provide customer service and product information, solutions, and relevant details to patients and providers • Deliver above-and-beyond communication to create a positive, patient-centric experience • Support Field teams, Operations, and Sales by providing timely feedback • Problem-solve common complaints, flag trends, and partner cross-functionally on preventative measures • Support branches across a designated market • Review new and recurring patient accounts and obtain required documentation from referral sources for billing health insurance plans • Research and secure customer information needed to continue equipment coverage through health insurance plans • Manage outreach and collaborative relationships with field leadership, referral sources, and patients to drive account resolution • Evaluate documentation for compliance with relevant standards and regulations • Perform follow-up to achieve timely reimbursement • Support development and implementation of employee programs and company culture initiatives • Perform other duties as required

🎯 Requirements

• High school degree or equivalent • 3–5 years’ experience in the healthcare/health insurance industry • Patient-focused approach • Ability to work proactively with minimal supervision • Ability to collaborate across functions and groups • Clear, concise written and verbal communication • Relationship-building abilities • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word • English reading, writing, and verbal skills • Intermediate mathematical proficiency, including interpreting and developing spreadsheet data • Ability to perform the stated physical demands, including occasional lifting of equipment up to 50 lbs. • Must physically reside and work within the United States

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs